Message from the President: Karl Kulhanek

Back in February of 2010, I had the great opportunity to become the owner and President of ACM Community Management, a firm with a rich 27 year history in managing community associations. It is hard to believe that I will soon be entering my fifth year in this role.  I wanted to take this opportunity to thank all the homeowners and board members that have made this such a rewarding experience. 

Our number one focus during the previous four years has been to strive to provide the best customer service imaginable.  Although we continue to improve, some of the enhancements we have made so far include:

·        Recruit and promote individuals who truly enjoy the property management business and treat everybody with the utmost respect

·       Provide the longest customer care hours in the industry.  Homeowners can call and speak to a customer care specialist Monday through Friday, 7am to 7pm by calling 630-620-1133

·       Unlike other management companies, an ACM employee is on call to respond to emergency situations 24/7.  By calling 630-620-1133, and describing the emergency to the answering service, they will contact ACM’s on-call staff.

·        Our customer care staff has the tools to resolve 95% of all phone calls while you are on the phone with no need to have to return the call.  Any calls requiring a follow-up conversation are returned as soon as possible, but no longer than two business days.

·       ACM provides routine inspections followed by pictured reports to keep the board abreast of all maintenance issues, rules infractions and vendor performance.    

·       Although ACM sometimes has the unpleasant task of issuing violation notices and fines at the direction of your board, ACM will always do so in the most respectful manor.  ACM staff will strive to explain the reasoning behind the board’s decision and provide a professional conduit between homeowner and the board in an effort to amicably resolve any differences

·       ACM has invested heavily over the past three years in a new operating system and web based technology.  We now offer professional websites where homeowners can view their account balances, work orders can be submitted, association documents accessed, on-line payments made and many more features. If you have not yet signed-up for online access, please do so by visiting our website at ACMWEB.com. 

·      ACM has implemented STRONGROOM, an optional bill payment system that allows the board to approve and pay vendor invoices and send checks electronically.

·       ACM provides quarterly Board Member & Homeowner training sessions on topics ranging from How to Conduct Board Meetings and Understanding Financial Statements and Collection Issues.  Visit our website in late January for an announcement on upcoming sessions for 2014.

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Although we have made great strides over the last couple of years, we will never be finished improving.  If ever you feel that you have received less than perfect service from ACM, please call and ask for Karl Kulhanek.  Our goal is to ensure that your Association remains a community that is attractive to all homeowners because of the exceptional service that they receive, and the lifestyle we help provide.

Karl Kulhanek, President
karl@acmweb.com

Visit our website www.acmweb.com